Coronavirus (COVID-19)

COVID-19 hasn’t gone away and people need to remain vigilant in order to help prevent the spread of the virus.

By socially distancing ourselves, wearing face coverings where required (unless exempt) and maintaining good hand and respiratory hygiene, such as handwashing and covering our mouths when we sneeze or cough, together we can help keep the virus rates as low as possible.

Residents, businesses and visitors to the East Riding should ensure they are following current national advice by using the links below for further information.

UK government response – gov.uk NHS guidance – nhs.uk

The advice is being updated as the situation develops so residents are encouraged to check the sites regularly.

Facebook @eastridingcouncil Twitter @East_Riding

Latest updates

A feed of the updates and changes to council services, as we announce them. View the Service updates section for a full Coronvirus (COVID-19) update for each service.

The council is doing all it can to maintain the most essential and high-priority services as it deals with the impacts of COVID-19 and is prioritising resources on where they are needed most.

  • Emergency funding for residents
  • shops-and-high-street-businesses
  • Parking Restrictions and Car Parks
  • School transport

Service updates

Below is a list of service changes due to the impact of coronavirus. This page is being constantly updated.

Service not listed?
All known service changes are published on this page. As the situation is evolving quickly some changes may not be listed. If accessing a service requires travel or may cause inconvenience we advise you to check beforehand.

Business, finance and guidance

Animal health and welfare (attending to animals: non-commercial and livestock)

Advice for People with Animals

The UK government has provided advice for pet owners and livestock keepers on maintaining the welfare of their animals during the coronavirus (COVID-19) pandemic:

GOV.UK - Advice for people with animals (external website)

East Riding Pension Fund (ERPF)

Coronavirus Update

East Riding Pension Fund (ERPF) services are currently operating as normal. Payment of pensions and benefits will not be affected.

The situation surrounding coronavirus is fast-moving, but ERPF would like to reassure our scheme members that we are doing everything we can to ensure our service is not disrupted during this time. ERPF is monitoring the latest advice from the UK Government to manage any consequences for scheme employers, scheme members and our own staff.

ERPF’s priority will be to protect the Fund against the impact of interruptions and we have already put robust measures in place to ensure that we can continue to pay pensions and administer the scheme whilst dealing with any significant event (such as the possible impacts of coronavirus). These measures are tested regularly as part of our Business Continuity Plan and will continue to be reviewed over the coming days and weeks. As the situation develops ERPF may need to limit non-essential services and we will continue to keep scheme members updated of any decisions or actions taken. At present, ERPF services are operating as normal.

As a result of coronavirus and the recent global downturn in the economy, the Scheme Advisory Board (SAB) have issued a statement and have asked ERPF to reassure scheme members that their pension benefits will not be affected. The Local Government Pension Scheme (LGPS) is a defined benefit scheme set out in law and therefore benefits payable will not be directly affected by stock market changes or performance of investments. Members' pension accounts are revalued each year to allow for inflation and to keep up with the cost of living which are shown yearly on the annual benefits statement or payslip.

The SAB statement can be accessed here:

Scheme Advisory Board statement (external website)

Extremely vulnerable people

The government have now set up a web page for people to register if they or their family members are elderly/vulnerable and struggling with food supplies, daily essentials etc.

Please see link:

GOV.UK - Extremely vulnerable (external website)

Financial support for households, businesses and charities
Emergency funding for residents

Due to the current COVID-19 pandemic, central government has provided funding to the council to allow us to offer financial support to help residents in the East Riding.

Eligible applicants will have experienced a reduction in their income of at least 20% which is the result of COVID-19 and do not have savings available to afford essential items.

East Riding residents may request assistance with food and toiletries, gas and electric bills, nappies for children aged three and under, and travel costs to work or pre-booked hospital appointments.

Applications for the Emergency Assistance Grant scheme can be made by visiting:

Apply for the Emergency Assistance Grant

or by calling the council’s benefits contact centre on (01482) 394799.

Test and Trace Support Payments

Find out how to apply for the goverment's Test and Trace Support Payments. Eligible applicants can receive £500 if they have to self-isolate:

Find out how to apply for the Test and Trace Support Payments

Financial support for households

East Riding of Yorkshire Council’s emergency assistance scheme aims to help residents of the East Riding who are in need at a time of crisis.

Due to the current COVID-19 pandemic, the government have made available a limited amount of funds for residents of the East Riding who are in need at a time of emergency or crisis.

This money is to help support residents where they have had a reduction in their income as a result of coronavirus and urgently require assistance with food and essentials.

Awards will be made where there is no alternative means of meeting the need, this includes help from universal credit and other benefits payable.

Apply for emergency assistance here if you have had a change in circumstances due to COVID-19 that has caused a reduction in your income

Apply for emergency assistance here if you have had an interruption to your income that has not been caused by COVID-19

Financial support for businesses and charities

Find out more from the Coronavirus - grants for businesses and charities page.

We are in the process of contacting all businesses who are eligible for the small business rates relief grant, to gather details in order to make payments. Find out more from the Coronavirus - grants for businesses and charities page.

Find out what support is available for businesses

Business support - Humber Business Growth Hub

East Riding of Yorkshire Council's business support team is working alongside the Humber Local Enterprise Partnership and other partners to pool information on the issues affecting businesses, share resources and ensure businesses can access support.

The central point of access for business support in the Humber region is the Humber Business Growth Hub.

The Growth Hub brings together information on all support initiatives and can answer any questions and signpost businesses to the most appropriate help.

To access support, email the Growth Hub at growth.hub@humberlep.org

To keep up-to-date with the latest developments, visit the following websites:

Humber Growth Hub - COVID-19 (external website)

Humber LEP - COVID-19 Support for Businesses (external website)

Council Business Rates Information (external council website)

GOV.UK - Guidance to Employers and Businesses about COVID-19 (external website)

HM Government Business Support (external website)

Food, food businesses, pubs, cafés and restaurants

Pubs, cafés and restaurants have been told to close their premises due to recent Government guidance, however, some are allowed to sell takeaway food and drink if they have the correct licence, for the time being.

If anyone has information about a pub, café or restaurant that is opening to allow food and drink to be consumed within the premises, then please report these to the council using this email address: public.protection@eastriding.gov.uk.

When ordering takeaway food, we would advise residents to order food by telephone or online for delivery or collection at a specific time, and not to congregate at the premises.

Changing food businesses to offer takeaway and deliveries

East Riding of Yorkshire Council understand that as a result of COVID-19 businesses may look to change their model and diversify in order to maintain custom and help the community during this time.

The following advice is for those businesses that are looking to make provision for takeaways and deliveries where they have not done so before. A business will only be in a position do this if they are already registered as a food business with a Local Authority.

Advice for changing food business to offer takeaway and deliveries (pdf)

Guidance for food businesses on coronavirus (COVID-19)

The UK government has provided further guidance for food businesses on good hygiene practices specifically in response to coronavirus:

GOV.UK - COVID-19 guidance for food businesses (external website)

The guidance covers food hygiene, handling food packaging, cleaning and waste disposal, managing employee sickness and social distancing.

The guidance provides specific advice for social distancing in:

food processing plants supermarkets staff canteens and rest areas takeaways and restaurants/offering pick-up services outdoor food markets/farmers markets.

Guidance for consumers on coronavirus and food

The UK government has provided guidance that will assist consumers to maintain good food hygiene during the coronavirus outbreak.

GOV.UK - Guidance for consumers on coronavirus COVID-19 and food (external website)

Local business and community settings coronavirus (COVID-19) protocol and reporting process

Local business and community settings protocol

As part of our responsibility for helping to prevent the spread of COVID-19 and to quickly control any local outbreaks, East Riding of Yorkshire Council is working with regional partner organisations, the Government, Public Health England and the NHS to help keep the East Riding safe.

To achieve this goal, one of the most crucial aspects of tackling COVID-19 is the timely gathering and sharing of information relating to any cases or suspected cases so that we can deal with any potential clusters as quickly as possible and reduce their impact.

The following guidance includes a tool (in the form of an Excel document or an online form) for quickly and effectively reporting any cases or suspected cases in your organisation.

Please do take the time to read through the guidance and to understand how to use the reporting tool so that, in the event of any outbreak, you respond quickly in contacting us with the information we need to help support your organisation, your colleagues and the population of the East Riding in keeping safe.

Local Business and Community settings protocol_V3 - 3 July 2020 (word 105kb)

North Eastern Inshore Fisheries and Conservation Authority (NEIFCA)

North Eastern Inshore Fisheries and Conservation Authority (NEIFCA) COVID-19 update for the Inshore Fishing Community

The COVID-19 situation is ever-changing here in the UK and it is very important that everyone is aware of the latest advice from the UK Government and the health information from the NHS.

We recognise the unprecedented impact that the pandemic is having on fishing business and coastal communities. NEIFCA is working hard to maintain essential services and support local fishing communities whilst protecting our own workforce during this very difficult and uncertain time.

IFCOs, where it is safe and appropriate to do so, will continue to patrol the coast and engage with fishermen and stakeholders. Officers will be following the latest government advice in relation to minimising the spread of the Coronavirus, which may mean officers need to carry out their work in alternative ways.

We are working, where it is safe to do so, to ensure that permits and sampling regimes are maintained as far as is practically possible. Our aim is to continue to support coastal communities and the industry and help to keep fishing and trading to be ready to recover when the time comes.

We are working very closely with Defra and our partner agencies including the Marine Management Organisation, Seafish and Cefas. Through this coordinated network we are liaising directly with industry, and their representatives and our Local Authorities, to support their essential services.

Support and Advice for Businesses

The UK Government has published updated guidance for businesses, employers and employees. The Government also announced a package of measures to provide support for public services, individuals and businesses affected by COVID-19.

The Marine Management Organisation has established a one-stop-shop which provides a helpful guide to the support which is available. It is available online here:

Support for Fishing Industry One-stop-shop (pdf)

Charities Supporting the Fishing Industry

In these uncertain times, there are organisations that can offer advice and practical or financial assistance to fishermen. Visit:

Seafish - Coronavirus updates for the seafood industry (external website)

to find out who to contact, and for other updates on COVID-19 for the seafood industry.

Seafish have listed several organisations who can offer support to fishermen, some of which we have listed below:

Fishermen’s Mission

The Fishermen’s Mission provides financial, practical and pastoral support to retired or active fishermen and their families. They assess support required and fill in a grant form which is sent to various charities for funding. Support can be requested for a variety of factors such as hospital transport costs or a new cooker or emotional support.

Financial support is provided when payments can no longer be made and they are in arrears – proof and documentation are required. To find out more visit their website:

Fishermens Mission (external website)

call (01489) 566 910 or

Email: enquiries@fishermensmission.org.uk

Seafarer’s Advice and Information Line (SAIL)

SAIL is part of Citizen Advice Bureau (CAB) but it offers specialised for seafarers. It provides independent financial advice on benefit entitlement, HMRC issues, bankruptcy, debt, charity grants, employment, housing and pensions, as well as advice on consumer issues and immigration. They also offer practical support to assist with filling in forms and negotiating with other agencies.

To find out more visit their website:

Seafarers' Advice and Information Line (SAIL) (external website)

call 0800 160 1842 (lines are open week days 10am-4pm) or:

Email advice@sailline.org.uk

Shipwrecked Mariners Society

Shipwrecked Mariners Society provides financial and practical assistance to merchant seafarers, fishermen and their dependents. They can support in instances that include debt, illness, disability, unemployment or retirement.

To find out more visit their website:

Shipwrecked Mariners Society (external website)

call (01243) 789 329 or

Email: general@shipwreckedmariners.org.uk

Seafarers Hospital Society

Seafarers Hospital Society offer health, welfare and advice to merchant seafarers and fishermen families.

To find out more visit their website:

Seafarers Hospital Society (external website)

call 0800 160 1842 or

Email: admin@seahospital.org.uk

BIG WHITE WALL

This is a confidential 24/7 online mental health and wellbeing advice and support service provided by the Seafarers Hospital Society.

Visit their website:

THE BIG WHITE WALL (external website)

or

Email: theteam@bigwhitewall.com

Seafarer Support

Seafarer Support guides serving and former UK seafarers and their families towards relevant help in times of need. Their online tool allows users to input basic details then searches their database of over 150 maritime charities to identify those which may be able to provide help.

To find out more visit their website:

Seafarer Support (external website)

or call the freephone helpline on 0800 121 4765.

Private sector housing
Unsafe housing conditions

The private sector housing team remains open to respond to complaints from tenants of serious hazards such as dangerous electrics, defective fire doors and alarms, broken down heating within rental properties.

Please ensure you have made every effort to contact your landlord or managing agent to resolve issues and be able to demonstrate their refusal to rectify matters prior to contacting this department.

Protection for renters

Further to the government's announcement that evictions are temporarily banned due to COVID-19 please see the links below:

GOV.UK - Ban on evictions extended by 2 months to further protect renters (external website)

GOV.UK - Technical guidance for landlords on the provisions of the Coronavirus Act 2020 (external pdf)

If having informed your landlord about this, you have further concerns about an eviction being carried out at this time please contact this department.

Private sector landlords

Advice on the enforcement of housing standards in rental properties and licensing of houses in multiple occupation for residential landlords

The government's response to the Coronavirus pandemic has imposed restrictions that are relevant for landlords in the private rented sector. Landlords, managing agents and contractors should minimise access to their properties. If access is permitted this should be only to meet legal standards to ensure tenant safety and welfare whilst observing social distancing measures.

Find out more on GOV.UK (external website)

Council officers will still be responding to complaints concerning disrepair and poor management and licensing standards in the private rented sector. However officers will adapt working practices to minimise visits and contact and may rely on photographs from example tenants in cases. Landlords will be contacted on the basis of these reports and officers will be understanding in terms of the timescales allowing for resolution. It is hoped that by far the majority of cases can be dealt with informally based on common sense agreements.

Consideration of suspension or variation of any Improvement Notices currently served will be given to allow additional time for landlords to comply but this may not be appropriate in all cases. Officers will consider the seriousness of the hazard, the vulnerability of the occupier and confidence that the landlord can demonstrate that appropriate attempts to remedy any hazards being undertaken within an agreed or confirmed additional time frame.

If you are aware of a repair which needs doing but the tenant is unable to permit access due to self-isolation, ask them to document this in a text or an email. Work should not be carried out in properties where the tenant is self isolating or shielding (tenants who are more vulnerable to the infection due to their medical condition) unless there is a serious and direct threat to tenant safety. Urgent matters which we would not consider appropriate to delay would include, water supply problems, sanitation, security, fire safety, electrical safety, gas safety, heating and hot water faults.

In terms of licensing of Housing in Multiple Occupation - new and renewal applications will be considered on a case by case basis with time extensions granted as necessary to take account of difficulties in providing relevant documentation. Further guidance for landlords and tenants is available below:

GOV.UK - Coronavirus renting guidance (external website)

The Health and Safety Executives approach to Landlord’s Gas safety checks can be found on the Health and Safety Executive website but please find a summary below.

We appreciate that social housing landlords may be experiencing challenges in getting gas safety checks completed at this time, for example due to tenants isolating or a shortage of available engineers. However, landlords are still required to take reasonable steps to carry out annual gas safety checks etc. Suspension of all gas safety checks is not permissible as it will unnecessarily put tenants at increased risk, particularly as people are spending all/most of their time at home.

Each property should be considered on a case by case basis, completing safety checks where tenants permit access and gas engineers are available. If you are unable to secure the services of your usual engineers, you must make reasonable attempts to obtain alternative services.

Where you cannot and resource has to be prioritised you can do so, taking into account factors such as (this list is not exhaustive):

the age and type of appliances

previous maintenance/work carried out

breakdown history

the presence of CO alarms

whether the tenant is considered vulnerable for reasons other than risk from coronavirus (COVID-19).

Reporting a crime

Information on ways of reporting crimes, what to do if you are suffering from harassment, what hate crime is, ideas for community payback, problems with a ten-foot or alley, and how your area is policed from our Reporting a crime page.

Shops and high street businesses

FAQs for shops and high street businesses on how to re-open and operate safely under the COVID-19 situation.

Business guidance:

Q1. What guidance is available for my business to re-open and operate safely under the COVID-19 situation?
A1 The government has published ‘Working Safely During COVID-19 in shops and branches’ which can be accessed at:

Working safely during COVID-19 -Shops branches (external pdf)

Q2. What financial assistance may be available to my business?
A2. The following websites outline further links that may be helpful:

Coronavirus support for businesses (council pdf)

Humber Growth Hub - COVID-19 (external pdf)

Love Your High Street (external council website)

Regional Growth Fund - Taking care of business (external website)

Licensed premises/tables and chairs:

Q3. Will I need permission from the council to place tables and chairs outside my premises?
A3. Yes: If you want to place tables and chairs on highway land (carriageway, footway, pedestrian areas and any verge etc) for the consumption of food/drink or alcohol, then you will require a Pavement Consent.

Temporary permission will be considered for up to one year, or no later then 30 September 2021, which will be reviewed on a three-monthly basis.

Any enquiries about applying for a pavement consent need to be emailed to Licensing@eastriding.gov.uk as soon as possible to ensure it can be considered as a matter of urgency.

A3. No: If the land is private land, owned by you, then no permission is needed from the council to place tables and chairs.**

Q4. Will I be able to get a temporary permission to help with COVID-19 Restrictions?
A4. Yes: Temporary consent will be considered, subject to the area’s suitability to be licensed. This consent will be to assist with the COVID-19 Restrictions 2020 and will not set a precedent to be able to get longer term permission to use highway land after this time.

All use of the council highway will need to comply fully with COVID-19 regulations, around social distancing etc.

Q5. Will I definitely be allowed to place my tables and chairs out on the highway?
A5. Due to the diversity of the East Riding area, and town and village centres, every request for a Pavement Consent will need to be assessed on a case-by-case basis.

There will need to be full consideration to such matters as these (this list is illustrative and not exhaustive):

  • Is the highway suitable for tables and chairs (surface material), will they be safe to use?
  • Will placing of tables and chairs on the highway cause difficulties for queuing to use shops? Will it prevent people being able to maintain social distancing when the roads and paths are narrowed/obstructed?
  • Will tables and chairs in a set location cause safety implications for the public including the visually impaired?
  • If two premises are adjoining one another and they both want to place tables and chairs out, how can they work with social distancing?
  • Does the premises have any restrictions on their Licensing Act 2003 premises licence that may prevent use of an outside area?
  • Does the premises have another external area they can use instead of highway, etc?

We cannot say that all premises’ locations will be suitable for placing furniture on the street. Consultation with the council’s planning and highways teams will also be part of this process.

More information on what information you will need to submit to the Licensing team for consideration of an external area can be found here: East Riding of Yorkshire Council - Pavement licences

Q6. If we only sell alcoholic drinks and no food, will we be considered for a Pavement Consent?
A6. Prior to COVID-19, the council would not permit any alcohol-only establishments to be able to use the highway, however some flexibility will be shown in order to assist getting business back trading under temporary Pavement Consents if the COVID-19 regulations allow this use of the highway.

We await further Government advice on this matter which may clarify matters further.

You may also have to apply for a variation to your premises licence under the Licensing Act 2003.

Q7. How much will it cost to get permission for the using the highway to place tables and chairs on it?
A7. The application fee for the short term (three-month) consent will be set dependent on how many tables and chairs your premises would be consented to have.

The fees will be available at this web page:

East Riding of Yorkshire Council - Alcohol, entertainment and food - Pavement licences

Q8. Will I need any insurance to place tables and chairs on the highway?
A8. Yes: You will require public liability insurance (minimum of £5million cover) that includes the outdoor area.

Q9. What about toilet provision?
A9. If food or drink is provided for consumption on the highway or on your private land then suitable toilet arrangements for customers should be in place, ensuring you are meeting the requirements of COVID-19 Secure: 5 steps to safer working.

General highway use:

Q10. Can I put my goods/stall/sign/machine/ride/game on the highway?
A10. No. The highway (carriageway, footway, pedestrian areas and any verge etc) is for the use of the public to travel and gain access to premises. Safety remains the prime concern and this now includes the public being able to socially distance on the highway with enough space as well as safe access to premises for blind and partially sighted patrons and those with other disabilities. Arcade games and rides will reduce space and also attract contact by young children unaware of the risks involved.

Q11. Can my customers queue on the highway?
A11. Generally yes. You must take account of the potential size and queue direction in your own COVID-19 risk assessment (see A1 links above). Your customers should remain only on your frontage, not your neighbours’ (without their consent). Queuing should be in line with buildings rather than across the footpath/walkway which is required for socially distancing passers-by. You may wish to apply your own monitoring and temporary stickers or tape markings to the footway surface to aid social distancing, suitable material is widely available for this purpose.

Q12. Will the council provide barriers for me?
A12. No. It remains the responsibility of individual business premises to undertake their own assessment in preparation for opening and trading and provide any equipment to support this. The use of barriers on the highway is not permitted without consent which will be based upon available width for other highway users to socially distance. Contact highways.customer.care@eastriding.gov.uk for further information on placing barriers.

Q13. Will the council temporarily close the street or parking space to traffic or make the footpath one-way?
A13. Generally no. Such proposals will be kept under review, however, but will only be considered in particularly busy areas where sensible social distancing cannot be achieved. Our towns will continue to rely on roads and parking areas being used for deliveries, travel, shopping, commuting and available to all. Making footways one-way will also be reviewed and balanced with the potential for conflict of destinations and social distancing.

Q14. Can I use my own car park to trade and force customers to park on the highway?
A14. While you are generally able to use your own private land to trade, any detrimental effects on the highway for others in terms of access, safety or obstruction due to parked cars will be addressed by the council.

Q15 Can the council enforce social distancing?
A15. Outside, no. The council will provide signs across our public realm town centres/shopping areas and car parks to remind people of the need to socially distance to keep safe and is providing advice to help support businesses to re-open. Any enforcement action within public areas can only be undertaken by the police at present. Issues relating to social distancing within premises are the responsibility of the business owner, however enforcement options could be used by the council or the Health and Safety Executive if public safety is considered to be at risk by businesses not following the COVID-19 Secure requirements.

Contacts for disease outbreak or infection control issue?

Concerns about disease outbreaks or infection control issues should be directed to Public Health England (PHE).

The contact details are below:

Public Health England
North Yorkshire and Humber Team
Sand Hutton
York
YO41 1LZ.

Tel: (01904) 687100

Residents should ensure they are following current advice provided by the Government, Public Health England and the NHS using the links below:

UK Government Response (external website)

NHS guidance - nhs.uk

Education and council services

Adult learning

The council’s adult learning centres in Beverley, Bridlington, Cottingham and Goole are reopening from Monday, 21 September 2020.

A smaller selection of courses will be launching with lower participant numbers in classrooms to ensure safe social distancing guidelines are met. There are currently some courses available virtually, with more planned to be launched over the coming months.

For further guidance and information, please visit www.eastriding.gov.uk/learn or call (01482) 392844.

Adult social care
Care home support package

Letter from Caroline Lacey to Helen Whately MP, Minister of State for Care on support for care homes

Support for care homes

I refer to your letter dated 14 May 2020 regarding the above and set out below our assurance letter.

I am pleased to report on our strong position around how we are supporting our care home sector. I am confident that what we have put in place will enable us to address the challenges of COVID-19 now and into the longer-term future. This confidence is determined through strong leadership within Adult Social Care, Public Health and the place partnership within the East Riding.

There are 140 registered care homes in the East Riding with 4399 registered beds (nb: Number Four, in Hornsea registered with 4 beds is included in these figures, but is a dormant service with no residents). Currently, there are 1809 placements funded by the Local Authority of Health and an estimated 2148 private/other local authority clients; the vacancy level is currently at around 10% of the registered beds. Our care home market is a mixed economy of providers ranging from those that are part of national organisations, to the small independent provider particularly in our coastal towns.

East Riding of Yorkshire Council (ERYC) and East Riding of Yorkshire Clinical Commissioning Group (ERYCCG) along with other system partners are working strongly and confidently together to build an even stronger support offer in collaboration with care home providers through this coronavirus pandemic. As a whole system, we have a pivotal role in supporting care homes, building on the well-established partnerships and relationships across the care sector. Through the mechanisms we have in place we are offering advice and guidance and addressing challenges to support operational and financial resilience, to ensure the careful management of vulnerable people. We are working with providers and local partners to understand and build on the existing business continuity arrangements providers have in place and establishing assurances around the delivery of care and support, while equally supporting the financial challenges our local market is facing.

At a strategic level, our arrangements are overseen by the Director of Adult Social Services (DASS), supported by the Head of Business Management and Commissioning and the Head of Adult Services, ensuring leadership oversight of the Local Authority’s statutory responsibilities under the Care Act 2014. The statutory Director of Public Health also provides specialist support and advice. The interface with the Director of Nursing and other CCG colleagues is strong and is ensuring robust clinical arrangements to support the care homes across the East Riding are also in place. Our local arrangements and response to national requirements have been put in place to ensure safeguarding assurance arrangements across the care sector during COVID-19 outbreak.

The Director of Adult Social Services is part of a wider strategic system response group and also in regular contact with key senior colleagues within the CCG and wider Hospitals system. A Strategic Oversight Group for Out of Hospital Care is led by East Riding CCG providing weekly oversight of the health and social care system particularly linked to the East Riding bed base including community beds and care sector capacity. The group reports to the local Provider Alliance Gold Group and has a strategic approach to oversight of the collective bed base and care sector capacity, primary care support to care homes and medicines management. The group also leads the collective actions identified to respond to national and local requirements to support care homes. This includes oversight of the expectations from NHS England and NHS Improvement as well as government guidance with a clear link to the Adult Social Care Plan and the requirements determined by the Minister of State for Care; Department of Health and Social. East Riding of Yorkshire Council is also collaborating strongly with other health system partners covering the resident flows into the York and Scarborough system and North Lincolnshire and Goole system.

ERYC Adult Social Care has developed a Care Sector Response Team to oversee local resilience plans related to COVID-19 and these services are in place for the longevity of the pandemic to ensure we can continuously support the sector during these uncertain times, working together with our health services, public health and our local health protection agency. A commissioning senior manager is leading our Local Authority COVID-19 Services, coordinating support across the care home sector. The service also extends to support for home care, supported living and those individuals in receipt of a direct payment. The service has a number of call handers operating 7 days a week 8am until 8pm. Please see appendix one Care Sector Response Team (Hot Team) and the document that details the specialisms that support this function.

These arrangements enable us to continue to build an even stronger understanding of the services and support in place and address any risks and issues of concern; we are developing further our data model so that it tracks the impact and supports sustainable recovery. This also includes the development of further measures for staff and visitors that will reduce transmission risks, especially as lockdown measures start to ease. All of this information is collated into a daily situation report that is shared with the DASS and our health partners, providing intelligent data insights to determine where support is required, followed by appropriate action.

Support offer to East Riding Care Homes

As a Local Authority we are working with the ERYCCG, primary care, hospital and community colleagues to deliver an enhanced health support offer. The aforementioned Care Sector Response Team is in contact with providers on a daily basis to collect a range of intelligence, providing a timely understanding of emerging issues and underlying themes so that appropriate and specialised support can be mobilised as required in a timely and co-ordinated way.

Weekly conference calls with providers, led confidently and strongly by the Head of Business Management and Commissioning, are also used to offer support, provide information and advice and address issues related to the challenges of COVID-19. Each care home also has a named clinical lead. Infographics have been shared by both the LA and Health summarising the support available. We have also recognised the outstanding work our care homes are doing and issued letters of appreciation to all care providers and purchased banners for display at care home locations in support of our care workers and their tireless tremendous efforts.

Prevention

There is a proactive approach to reducing risks for each care home that builds on the home’s own leadership and capacity. The support in place includes:

  • Access to Infection, Prevention and Control (IPC) advice and a visit (or if appropriate a telephone call) from an IPC nurse/nurse with knowledge of IPC when this is required.
  • A daily visit by a community nurse is provided to those care homes with residents who require a daily clinical intervention to specifically meet the individual patient need.
  • Access to support and advice from a nurse with a good knowledge of IPC is also in place. Care homes continue to be supported to develop plans to manage an outbreak.
  • Concerns identified within the Capacity Tracker are responded to through an additional support offer and where the Capacity Tracker is not being used care homes are being supported by ERYC populating on their behalf.
  • A developing multidisciplinary team (MDT) approach in each locality area delivers a weekly (virtual if appropriate) round to support the care of vulnerable residents, and ensures a clear connection with the PCN arrangements
  • Support to ensure all care home residents have a personalised care and support plan, and we plan to work further with homes to ensure there is an individual plan for each home worked up within the scope of our support offer, and undertaken collaboratively with the home so that it addresses the issues the home faces, their capability to respond, and the support required. Where care homes are declining the offer of support additional assurance is being sought about specific reasons for this.
  • Visiting staff will, where possible, visit care home residents who are known to be COVID+ at the end of their working day to help to prevent the spread of infection. As agencies providing care we will collaborate to help to reduce footfall into care homes.
  • CCG staff, Primary Care Networks and pharmacists will work together to ensure a joined- up approach around medication supply, structured medication reviews, supporting reviews of new residents or those recently discharged and addressing medication queries.
Testing

The ERYC approach to testing in care settings as part of the ongoing response to the COVID- 19 pandemic is within the context of the national testing strategy, focusing on testing people for COVID-19 who live and work in care settings. The ambition across the East Riding of Yorkshire is to ensure good, timely access to tests and results as part of a systematic health protection approach. The aim of having a local approach is to complement the national offer. Locally, Public Health, Adult Social Care and the NHS, through delivering care sector resilience arrangements, will ensure that testing in care homes is prioritised to care homes or areas where the need is greatest, in line with national guidance. This will enable the local system to maintain an oversight of the prevalence of the virus in a local area and help prevent, reduce or delay transmission and outbreaks of COVID-19 in our care settings.

This local approach across the East Riding of Yorkshire aims to supplement the national processes, in order to build a resilient strategy for our local population. Going forward we will support the contact tracing programme to further manage the risks associated with the spread of infection. Some homes have fed back that there seems to be some inconsistency, barriers or delays with access to testing and receiving results. National improvements in this becoming more timely and consistent could improve the situation. Our local outbreak plans we have in place through our Public Health Team, supported by System Partners are quickly supporting Care Homes.

PPE

Using our local authority buying power we have established an enhanced PPE offer for providers in urgent need, working with the Local Resilience Forum to maximise supply. The supply of PPE is monitored daily and weekly and is an identified risk within our system risk register, despite the efforts in place to maximise supply we know this is a national and global challenge. There are concerns around the future supply of PPE particularly as more of the population return to work, lockdown restrictions are eased and our hospitals increase elective care which will result in a greater demand. We will monitor the situation and escalate via our LRF if required.

Timely access and additional Clinical Support

Primary Care & Community Health support to care homes has been bolstered to ensure timely, coordinated access to clinical advice and support. This includes:

  • A pre discharge assessment, virtually or face to face
  • Ensuring everyone discharged through the rehabilitation pathways and the discharge to assess pathways from a hospital to a care home is followed up by a face to face visit; access to 24-hour support by video link/telephone/telehealth
  • Remote monitoring to support care home residents with suspected or confirmed COVID-19
  • Access for care home staff to psychological support in addition to the pastoral support already provided; support, advice and guidance regarding staff and resident testing as required.
Technology

Technology and social media has been utilised to facilitate support, examples include:

  • Each care home has been provided with a tablet for video conferencing to support communication, consultation, and the delivery of the training offer (see below) to support good practice and continuous learning
  • A Whatsapp group for all care providers is proving popular to share queries/issues and to provide support to one another
  • A webpage is being developed on the ERYC website for care providers where we will publish resources and guidance
Workforce Support

As a System we also continue to work with our providers to support safe staffing within the care home, and ensure care is safe and of good quality. This includes:

  • Access to staff via the Council’s Choose Care recruitment campaign Continued/
  • Safeguarding and quality assurance arrangements are continuing to support the safe delivery of care during these challenging times
  • Increased educational support available, including access to specialist support including Infection Prevention Control and End of Life Care including a “train the trainer” approach, all via technology systems. ERYCCG has identified 2 super trainers and 20 nurses to deliver this programme
  • Support will be available to staff who are at high personal risk
  • A Local Authority Pastoral Care Support Team provides a ‘listening ear’ to care homes, particularly where the daily intelligence shows an outbreak. The Team considers with the Care Home Manager any well-being or mental health issues within the staff team and sends out relevant resource tools / makes referrals to relevant wellbeing / mental health support resources. We are working with ERYCCG and local NHS providers on the second wave of the national Bring Back Staff campaign, coordinating the supply of NHS staff who have chosen to return to the workforce. Returning clinical staff and trained carers will work with existing clinical teams to provide an enhanced in- reach service into care homes for those who require it. The local health economy will provide training and support to returning staff and will actively promote care homes as a rewarding and fulfilling place to work.
Financial Management Support to Care Homes

As previously described East Riding has a mixed market of care home providers and in view of this we have established an approach that recognises that the businesses will have different levels of resilience and therefore we have supported providers based on individual needs as well as recognising the factors that are critical to support them to remain resilient. The Council has already put in place a range of financial relief measures. This includes a core offer to providers, supplemented by support on a case by case basis, with the aim of providing a proportionate, targeted response.

Prior to the outbreak of the virus, the Council made an early commitment to fund new residential placements at the Council's uplifted enhanced rate. The ongoing communication with providers has enabled an understanding to develop about the financial pressures faced by providers. The core financial offer includes paying for voids that have occurred since the end of March, either due to a resident passing away, a planned respite stay not taking place, and utilising shared rooms for single occupancy; meeting the costs of additional PPE expenditure is reimbursed for evidenced additional costs incurred above usual levels. Providers are also being encouraged to supply evidence of the additional costs they have faced on an individual basis. These payments have crucially provided stability and sustainability to the market.

A process is in place to monitor void expenditure and is cross referenced with information received from the sector on client deaths. It is recognised that the on-going payment of voids at the current level is not sustainable and this will be included in the work which has commenced on commissioning priorities for the next six months.

Residential fees for 2020/21 had been increased by between 4.04% and 8.71% following an extensive market exercise involving Laing Buisson. The Council is currently working towards a timely distribution of the recently announced Infection Control Fund which will provide further assistance to care homes, and on the most effective way to use the 25% of the fund not distributed on a per bed basis. Among other items of expenditure the Infection Control Fund will further support providers with PPE costs.

The NHS Hospital Discharge Funding is being utilised to support people being discharged from hospital or would otherwise be admitted into it, for a limited time, to enable quick and safe discharge and more generally reduce pressure on acute services. More specifically, the funding is being used to cover the costs of additional short term residential, domiciliary, reablement and intermediate care capacity to reduce hospital admissions incurred jointly between CCG and Local Authority.

Local Market Pressures and Risks

In response to ensuring access to step down and step up capacity to enable isolation where the home of choice is unable to do this, we have mobilised an innovative residential care solution that provides block purchased beds in an unused ward on a hospital site. We are also in the process of soft market testing to identify suitable facilities within our provider market for challenging behaviour and dementia. We have particular challenges in the care home market relating supporting people with challenging behaviour and admitting people that are COVID-19 positive.

In addition, providers are being supported with the cohorting of residents to reduce the risk of transmission by having certain staff, for example, only look after COVID-positive residents in certain areas of a home; understanding each home's ability to cohort is being assessed.

We are experiencing a decrease in demand for care home placements which will impact of our market and the sustainability of some of the care homes. The Council has started to consider what impact COVID-19 will have on the provision of residential care in the coming months and financial pressures experienced by providers will be a key part of this work in collaboration with health and care System Leaders as develop our plans over the next 12 months+.

We are also working collaboratively with our care home providers to prepare for the future easement of lockdown restrictions and to ensure that appropriate measures are in place.

Summary and Forward Plan

As I have stated our System arrangements are strong and now well established. What we have put in place aims to ensure, through collaborative partnership working, the necessary assurances that our provider market is supported throughout this pandemic. It continues to be an uncertain period and we are unclear about the future challenges, but our infrastructure of support and the daily insights, intelligence and data enable us to anticipate the challenges timely and plan accordingly.

As a system we have a number of risks that we are managing through a strategic risk register owned by all key partners. We have also started to consider recovery and the phasing of easement around lockdown in a way that we plan to support providers to manage this well, reducing the spread of infection whilst also eventually supporting families and visitors to see their relatives and friends. We have recognised that the infrastructure of support available to our care home market may form part of our new normal, extended into the future to support general quality assurance, regulation activity, safeguarding as well as the reduction in hospital admission from care homes in the future. Our vital Home Care Providers are continuing to be actively supported and we will consider how we use the second tranche of funding and priorities to support this sector as per your guidance.

These areas bring strategic challenges across our system and there is often within any challenge, always opportunity, which in the East Riding we are eager to grasp with our System Partners. In particular we will build into these considerations the further development of our integrated approach to resource allocation, ensuring that our providers are fully engaged in future service design.

Download: Appendix One - Care Sector Response Team

Care Sector Support Offer
Organisation Team Name Description
Care Sector Response Team (Hot Team) ERYC & ERCCG The care sector response team provides professional advice and support to all care providers across the East Riding who are working in the front line fight against COVID-19. This will include working together, with system partners, to ensure a shared view of service capacity and pressures, liaising with providers daily to understand their situation and individual needs, providing support either directly or by referral to relevant teams.
ERYC ASC COVID-19 Pastoral Support Team Adult Social Care staff providing pastoral support to care providers – emotional support particularly for providers with suspected or confirmed cases; well-being checks of providers. Team will ‘smooth’ and prioritise access to other support (via ASC COVID-19) and link to other emotional support provided by other organisations Will provide a proactive response based on intelligence gathered but providers can also self-refer contacted via ASC COVID-19 Response Team; Team will link into other pastoral support e.g. bereavement support provided by HFT
ERYC BMC - Commissioning & Market Intelligence Support with the analysis of data and soft intelligence to support the response Brokers / commissions support
ERYC BMC – COVID-19 – PPE Support with PPE issues, stocks, and distribution
ERYC BMC - Financial Support Dealing with payments to providers – COVID-related expenditure
ERYC BMC - Contract & Quality Assurance Team Supports with the improvement of quality of care
ERYC BMC / Organisational Development Recruitment drive – care workforce Email detailing roles, hours, pay etc and team will look at matching applicants to providers
ERYC AS - Safeguarding Safeguarding / quality / Deprivation of Liberty
ERYC AS – Discharge to Assess Team supporting hospital discharge pathways
ERYC AS – Complex Cases MDT Team supporting complex cases
ERYC AS – Lead and Social Work Adult social care; strategic support and social work
ERCCG Commissioning
ERCCG Infection Control Team Support and advice regarding infection control Advise the homes if think they need other input like the Frailty team for example or PHE re swab results. ASC COVID-19 Response Team will refer providers to this team for the ICT to make contact or providers can contact direct Ring targeted homes and homes with outbreaks - would ring daily as referred by PHE or the council.
ERCCG CHC CHC funded care / oversight of complex cases Support to nursing homes and homes with health funded residents ASC COVID-19 Response Team will refer providers
ERCCG Quality Team Overseeing the quality of health services provided into care homes
ERCCG Safeguarding Team Overseeing safeguarding concerns in care homes, working in partnership
CHCP Community Frailty Response Team Provides specialist advice and guidance to primary and community colleagues for the management of frail
CHCP Pharmacy Medicines Service Supports care homes on medicines management issues, liaising with senior staff to agree action plans, offering advice and support regarding procurement, receipt, storage, administration and the safe disposal of medication. Additionally the care home pharmacist conducts clinical medication reviews.
CHCP Community Nursing Through the door support by district nurses and health care assistants providing support for people with long terms conditions eg insulin injections; or short term needs eg wound care
CHCP Specialist Palliative Care Specialist palliative and end of life care for people requiring more specialist interventions eg syringe drivers, pain control
CHCP Bladder & Bowel Health / specialist continence management Continence assessments, provision of products to manage incontinence, support to regain and maintain continence
CHCP Therapies Through the door support to provide rehabilitation
CHCP Training & Development Provision of health related training for care home staff eg: end of life care, tissue viability, respiratory conditions and falls prevention
HTFT Care Home Liaison Team - Dementia Crisis Support Advice regarding older adults with dementia
NECS Medicines Optimisation in Care Homes Supporting reviews of new residents or those recently discharged from hospital by active searches as well as referrals from the practices. Specific contact email address circulated for all the medication-related queries or problems. All of the homes contacted and details shared. Running the searches on clinical systems to facilitate medication reviews. Care homes contacted over the phone to go through medication charts, queries or any issues. Care home newsletter shared with all the homes. This is done on regular bases.
Marie Curie Palliative and end of life care Palliative and end of life care for people requiring overnight support – delivered in partnership with specialist palliative care team and or GPs (no support currently required, but it is available)
Public Health England National guidance and support
ERYC Public Health Guidance and support
Humber Coast &Vale Local Resilience Forum Support from key emergency responders and specific supporting agencies
Yorkshire Ambulance Service

Financial support provided to the care sector

Support to providers that East Riding of Yorkshire Council has contracts with:

  • Domiciliary care – payments made on planned service, half an hour visits paid for shorter calls
  • Residential care – payments at enhanced rates for new admissions, payments for void beds following client deaths, some purchase of blocked beds
  • Other provision – reimbursement of additional costs, including PPE, on a case by case basis, provision of information and guidance
  • Total amount spent to date supporting providers - £1.974 million

Support to providers that East Riding of Yorkshire Council does not have contracts with:

  • Other provision – support for services accessed by clients with direct payments
  • Total amount spent to date supporting providers - £0.097 million
Hidden carers

Support available for hidden carers during a pandemic

The team at the East Riding Carers Support Service is still available to support hidden carers in the East Riding despite these unprecedented times.

Caring for a loved one can be an extremely rewarding experience, however without the right support, carers may often feel isolated and lonely.

Many carers sacrifice their own needs in order to care for their loved one, with many of them losing friends, quitting their jobs, neglecting their hobbies and giving up life dreams of their own.

The council understands the concerns that carers may continue to face, especially as we live with uncertainty during these unprecedented times.

Adult social care, along with other key partners, is working hard to manage the impact of coronavirus and the council encourages people to contact the Carers Support Service if they are facing difficulties, need support or wish to talk about their caring role.

For more information call 0800 917 6844 or (01482) 396500.

Telephone lines are open Monday to Friday 9am-4.30pm.

Should you need urgent assistance out of these times, please contact the Out-of-Hours Team on (01377) 241273.

Please view the We Care Newsletter below to find out more about the services and help available to hidden carers in the East Riding:

We Care Newsletter Spring 2020 (pdf 3.6mb)

Bins, bin collections and tips
Bin collections

Bin collections will continue as normal.

General (green bin) waste

If anyone in your household is suffering from symptoms of coronavirus, any hygiene-related waste such as tissues, wipes and cleaning cloths should be double-bagged and stored at your home for 72 hours as per government guidance, before disposing of it in the green general waste bin.

Please ensure the bin lid is closed.

All other waste can be disposed of as normal.

Caddy liners

COVID-19 Update - Caddy liner bags for food waste

Residents can now collect free caddy liners from the council's recently reopened customer service centres, libraries and household waste recycling sites.

Commercial waste

Commercial waste and recycling collections are continuing as normal.

However, if your business had closed due to the Government guidance, then please contact the Commercial Waste team and we can suspend your service.

East Riding Business (Commercial) Waste - Contact Us (external council website)

Disposal of non-healthcare PPE

Please place all PPE used at home – such as gloves and masks – into the green bin as these items cannot be recycled.

Facebook - Defra GOV.UK - Throwing away masks and gloves (external website)

Twitter - Defra GOV.UK - Throwing away masks and gloves (external website)

Tips (Household Waste Recycling Sites)

Household waste recycling sites across the East Riding are all open to give residents the chance to dispose of essential waste. Strict measures are in place and we ask you to abide by new restrictions.

The sites are open seven days a week, from 10am-5pm. Please be aware there may be waiting times.

The health of residents and the workforce remains the priority of East Riding of Yorkshire Council and site managers FCC Environment – therefore everyone entering the sites must follow social distancing measures:

  • A limited number of vehicles may be allowed on site. A site will restrict vehicle numbers if they deem it necessary to assist with social distancing on site.
  • Social distancing of 2m should be followed at all times.
  • Please bear in mind that, due to health and social distancing reasons, staff onsite will not be able to help carry your waste. Therefore residents should only bring items they can comfortably carry themselves.
  • If you require assistance to unload a heavy or bulky item from your car, then you can bring an additional person from your household to help unload on site. Please advise the site staff on the gate that this is required.
  • The sites close at 5pm and any vehicles onsite need to have unloaded all waste by that time. The last entry will be prior to this to ensure this can be done.

The Reuse Shop at the Humberfield household waste recycling site is open and donations of items are accepted at the site, and at all our household waste recycling sites.

Blue badges

If the expiry date on your Blue Badge is between 1 January 2020 and 30 September 2020 you must apply to renew your badge now as the extension granted in response to COVID-19 is coming to an end.

You must not use an expired badge after 30 September as you will be issued with a parking fine (penalty charge notice). This date is subject to review.

Apply to renew your Blue Badge

Please note: private car park owners may still enforce against expired Blue Badges. Please check before parking.

Calibration Test Centre

The Humber Authorities Calibration Test Centre has reverted to its normal hours for delivery and collection of equipment which are as follows:

Monday - Thursday 09.00 - 16.30 Friday 09.00 - 15.30.

Saturday and Sunday: Closed.

Please note: special social distancing measures for all deliveries and collection of equipment will remain in place for the foreseeable future.

Community response hub

At times like this, we all need help and support to cope with the changes we need to make to our lifestyles in order to delay the spread of COVID-19 but because of these changes, some people are finding it very difficult to access the services they need most.

The council has partnered with the HEY Smile Foundation, as well as local voluntary and community groups, to create a Community Response Hub that connects people in the East Riding who don't have a support network to call upon with those that can provide the help they need.

This could range from picking up medication or shopping, to a telephone call if they are feeling isolated.

Visit the community hub page to find out more

Children's centres

We hope you are keeping safe and well at the current time. We have closed all of our centres to the public until further notice to make sure that we are keeping our staff and families as safe as possible, and following all government guidance. We are able to offer a small selection of sessions at a reduced capacity. Please contact your centre for details.

Those centres that have childcare on-site are operating, please contact the childcare setting directly. Children's Centres at Anlaby, Driffield, Marshlands and Withernsea will be open for essential midwife appointments on specific days, you will have received an invitation from the midwifery service about this.

Please do not turn up if you do not have an appointment or are booked to attend a session. We recognise the challenges that families are facing at the moment and we wanted to let you know that we are still here for you. We have a number of activities that we can offer virtually so please get in touch if you would like to know more.

If you are struggling and need some support you can ring the following numbers, leave a voicemail message and a member of staff will get back to you as soon as possible - please bear with us at this time as we may be busier than usual.

In the meantime, please contact us via our hubs or on our Facebook page - @erchildrenscentres

East Riding Children & Families Hubs

Anlaby

Areas Included: Anlaby, Hessle, Brough, Cottingham

Tel: (01482)391832

Email: AnlabyCCHub@eastriding.gov.uk

Beverley

Areas Included: Beverley, Beeford

Tel: (01482) 391831

Email: BeverleyCCHub@eastriding.gov.uk

Bridlington

Areas Included: Bridlington Family Centre, Bridlington Butts Close

Tel: (01482) 391830

Email: BridlingtonCCHub@eastriding.gov.uk

Driffield

Areas Included: Driffield, Market Weighton, Pocklington

Tel: (01482) 391827

Email: DriffieldCCHub@eastriding.gov.uk

Goole (Marshlands)

Areas Included: Marshlands, Kingsway, Howden

Tel: (01482) 391828

Email: MarshlandsCCHub@eastriding.gov.uk

Withernsea

Areas Included: Withernsea, Hedon, Hornsea

Tel: (01482) 391829

Email: withernseacchub@eastriding.gov.uk

Council meetings

The council has a number of committees that make decisions. The main decision-making committee of the council is the cabinet.

Find out which meetings have changed due to coronavirus:

Council house repairs

We realise that some tenants may be concerned at having repairs done at this time. We have continued to carry out repairs and servicing of gas and electrical installations throughout the current crisis. Initially we limited the work to essential priority repairs however we are now able to carry out all repairs, but there may be slightly longer waiting times for non-urgent works.

Prior to and when attending your home, to ensure your safety we will:

  • ask you if you have COVID-19 symptoms or are shielding
  • wear the appropriate Personal Protective Equipment (PPE), disinfect the surface we are working on and maintain social distancing. Please note that the key issue is to maintain social distancing (see below).

If you do have COVID-19 symptoms then we will only conduct repairs of an urgent health and safety nature, for example, making safe a major water leak or reinstating a loss of power.

In these cases staff will wear appropriate PPE including disposable overalls, gloves and a face covering.

We would ask you to:

  • open the doors to ensure access
  • where possible, stay in another room
  • and always maintain social distancing.

For further information please read the following document or contact repairs on (01482) 396301.

Housing Maintenance - Minimising the risk of exposure to COVID-19 (pdf 266kb)

Council housing

More information about COVID-19 in relation to council housing

Please see below a letter to all social housing residents from Rt Hon Christopher Pincher MP, Minister of State for Housing:

To all social housing residents in England (pdf 283kb)

Customer feedback, requests for information and service requests

In response to customer feedback, requests for information and service requests - such as comments and complaints or requests under the Freedom of Information Act - the council strives to respond in a timely manner. However, due to the unprecedented COVID-19 pandemic, the council may take slightly longer in responding and asks for residents' patience and understanding.

Customer Service Centres

Customer Service Centres opened on Monday, 6 July, 2020 and from 8 August 2020 all customers entering the centres will be required to wear a face-covering (unless exempt).

It is only possible to visit the site to talk to a customer advisor by appointment and only for services which cannot be completed via the council website or by telephone on (01482) 393939.

We have increased the number of telephone operatives to enable more enquiries to be dealt with in the safest way possible and minimising face to face contact by reducing the need for customers to visit a site. Please call (01482) 393939 for assistance.

Caddy liners will be available to pick up near the entrance to the centre.

Enquiry desk availability will be restricted to ensure adequate distancing between customers. Cleaning materials will be provided at enquiry desks in use.

These changes are in place to enable us to reopen safely and in-line with government advice and regulations, and are for the benefit of keeping our customers and staff as safe as possible. These are subject to change according to the latest government advice.

We will try to offer the normal opening hours but this may be subject to change site to site.

You can check our website for further details including opening hours and information on the new ways that services are being offered.

Day services (council-run only)

The safety of service users, their families and staff are paramount and the council has been working hard to maintain service delivery as well as planning for future service delivery as the situation evolves. The council has been following changes in government guidance in relation to social distancing and ensuring that day service users and staff who are aged 70 or over or under 70 with an underlying health condition are supported to remain safely at home where possible.

Many people who fall into that category have made their own decision to stay at home and the planning for the forthcoming weeks is focussing on what support may be needed to promote their health and wellbeing. The majority of people are no longer supported within a day service and the council is working with the last few people remaining to provide an alternative solution.

The day service offer has been reducing over this last week in accordance with the guidance, demand for service and availability of staff. The council is also looking at how it can make best use of staff to support care delivery in the most critical cases and would like to provide reassurance that contact will continue to be maintained.

The council would like to reassure residents that if they don’t receive a service, charges will be adjusted accordingly. These measures are being put in place to help the council to safeguard its users, families and staff and thanks the residents in advance for their support and patience at this time.

For more information about coronavirus guidelines and advice on what to do, visit:

GOV.UK - Coronavirus (external website)

Grass cutting

Grass cutting services are up and running again in most areas.

Families Information Service Hub (FISH)

In light of current developments in relation to Covid-19 and the government's ongoing communications around any potential impact of service, the Families Information Service Hub will endeavour to continue to keep settings, schools, practitioners and parents up-to-date with current government legislation.

Our most efficient way of getting this information out is via our Social Media channels.

We would advise all settings and schools like and share these pages with staff and parents to ensure this information is available to all on FISH's Facebook page FISH's Facebook page

Family Services Directory Facebook

FISH Twitter

Libraries, Museums and Archives

The details for individual services are as follows:

Libraries

East Riding Libraries opened their doors for browsing from Monday, 10 August. Customers entering a site will be required to wear a face-covering unless exempt.

Those wishing to browse books will need to bring their library card and will be allocated a limited time in the library. Customers may have to queue based on the number of customers in the building, which will vary from site-to-site based on available space.

All customers will be asked for test and trace details upon entering, and will be asked to wear a face-covering, sanitise hands and adhere to social distancing rules. Customers can also continue to order items using the online catalogue, the library app or by phoning their branch and then collect once items show as available on your online account or a member of staff has been in touch.

Customers returning items will continue to place them directly into a special sack and books will be quarantined for 72 hours before being cleaned and re-shelved by staff.

Overdue fines are still not applicable and the number of items customers can borrow has been increased to cover the quarantine periods when books are returned.

Newspapers are now available in digital format only - please visit East Riding Libraries to find out how to download to your device.

Public access PCs are available, again by appointment, for customers age 16 and over and for essential needs only. Please book online or contact your library or Multi-Service Centre.

Customers will need to bring their library card to get access to a PC. Availability will be restricted to ensure adequate distancing between users. Cleaning materials will be provided in IT suites.

You can check our website for further details including opening hours and for information on our extensive eBook offer and other library news.

Mobile libraries

The thousands of stock items that were on the shelf at the point of lock-down have all been cleaned by our staff.

In the first phase of reopening it will only be possible to borrow items by an order and collect service. To help comply with social distancing guidelines, customers will not be able to board the library vehicle or use the public-access PC.

Mobile library customers were contacted from Monday, 6 July, by text, email or telephone to discuss the new opening hours and the order and collect service.

Once books have been ordered, staff will contact the customer and arrange a collection appointment. If customers arrive outside of the allotted time, books many not be ready for collection.

Customers returning items will be asked to place them directly into a marked box and books will be quarantined for 72 hours before being cleaned and made available for the next customer.

Overdue fines have not been applied during the lock-down period and loan limits have been extended.

We have initially reopened the mobile library service with 2 weekly deliveries at our busiest stops and during our normal hours. Customers have been contacted by text, email or telephone to discuss the new opening hours and our order and collect service.

If you would like to more information or to sign up for our text message notification service, please email us at mobile.library@eastriding.gov.uk

Alternatively, you can [check our website](https:// www.eastridinglibraries.co.uk) for further details including opening hours, how to make an online reservation and for information on our extensive e-book offer and other library news.

Museums

Beverley Guildhall, East Riding Museum and the Treasure House, and Goole Museum reopened, based on their normal opening hours and days on Monday, 6 July.

In the first phase of reopening, it will only be possible to visit the sites by following a prescribed route, which has been designed to ensure appropriate social distancing. The number of people in the building at any one time will be limited.

Leaflet display units, children’s toys, interactives and seating have been removed, in order to maximise space for social distancing.

The museums team will try to work to normal opening hours, but this may be subject to change.

The Treasure House in Beverley will reopen on Monday, 6 July.

A queuing system will operate in order to gain access to the Treasure House. There will be two queues; one for Library users which will run down the side of the building up to the car park, and one for other services in the building, running in front of the building.

Entry to the Treasure House will by the main entry doors, where visitors will be directed by a staff member.

The Tourist Information Centre will be open during its normal opening times with a member of staff available to answer any tourism-related queries. There will be no self-service leaflet/brochure stands or merchandise available to purchase.

In order for these museums and the Treasure House to reopen safely, visitors are asked to follow these guidelines:

  • Please adhere to social distancing at all times and follow guidelines as displayed on posters
  • Please do not linger too long to look at any one object or painting +Do not stand too close to our front of house staff
  • Our museums will operate on a cashless basis wherever possible
  • For those wishing to deposit objects for identification, potential gifts/sale, this can only take place by prior appointment only. Please contact the relevant museum site by letter, email or telephone to arrange a suitable date/time.

Visit the museums website for further details, including opening hours, and information on the new ways that services are being offered:

East Riding Museums (external council website)

Skidby Mill

Skidby Mill will reopen on Monday, 20 July.

Archives

The East Riding Archives service is based at the Treasure House in Beverley.

It is only possible to consult documents, use an archives computer or microfiche reader by appointment. Please give 24 hours notice. Customers who would like to deposit or donate records will also need to contact the team to make an appointment before bringing in the records.

To book your appointment please email us at archives.service@eastriding.gov.uk or contact us by telephone on (01482) 392792. We will confirm availability and will ask you for a list of documents you would like to pre-order. We are unable to produce documents on demand. You can browse our online catalogue. We will also take your name and contact details for the NHS Test and Trace system.

Before your visit

It is essential that you register for an Archives Card before you arrive for your appointment. Readers will need to be registered to consult documents, access the archives computers and microfiche readers. For more information, read our blog post on the new Archives Card scheme.

Staff will be answering research enquiries by email or telephone to enable more enquiries to be dealt with in the safest way possible and minimising face-to-face contact by reducing the need for customers to visit a site.

Enquiry desks will be restricted to ensure adequate distancing between customers. Cleaning materials will be provided at the enquiry desks which are in use.

The archives team will try to work to normal opening hours, but this may be subject to change. In order for the Archives to reopen safely, customers are asked to follow these guidelines:

  • Please adhere to social distancing at all times and follow guidelines as displayed on posters

  • All services will operate on a cashless basis wherever possible

  • Please provide any documents in electronic format wherever possible

  • If you have an appointment at the Archives please only arrive at the allotted time

  • Visitors must wear face coverings.

Visit the website for full details:

East Riding Archives Service (external council website)

MOT/taxi compliance tests
MOT tests

Your MOT certificate will be extended by 6 months if it expires on or after Monday 30 March 2020 and up to and including Friday 31 July 2020.

Your MOT certificate will not be extended if your vehicle’s MOT expires on or after Saturday 1 August 2020.

You must book an MOT as usual.

Find out more on the GOV.UK website.

Taxi compliance tests

Your taxi compliance certificate will be extended by 6 months if it expires on or after Monday 30 March 2020 and up to and including Friday 31 July 2020.

It will not be extended if your vehicle’s taxi compliance certificate expires on or after Saturday 1 August 2020.

You must book a taxi compliance test as usual.

Parking restrictions and car parks
Parking restrictions and car parks

All council-run car parks in the East Riding are operating as normal, with regular charges in place.

However, NHS and critical care staff, as well as NHS COVID-19 volunteers, can still benefit from free parking while they are on duty as long as they display their COVID-19 parking permit. This is a nationally-recognised scheme.

These permits can only be issued by your own employer.

Further details can be found on the GOV.UK website:

GOV.UK - COVID-19 health care and volunteer workers parking pass and concessions (external website)

Parking enforcement will continue in all areas.

Those with parking permits, who stopped monthly payments when the fees were waived in March, will receive individual correspondence explaining what they need to do.

Resident parking permit renewals

Residents should renew their resident parking permits for CPZ areas as normal. Information about how to do it is here:

Renew your resident parking permit (external council website)

Planning and building control
Planning

The planning service remains open but is asking applicants and residents to correspond through online forms, Public Access or email:

Email: planning@eastriding.gov.uk

Site notices advertising new planning applications are still being displayed. Residents can continue to view and comment on planning applications through Public Access. Residents can also use Public Access to set up an area of search (e.g. for a specific street, town or village) to receive an automatic email notification of any new planning applications in the specified area.

Planning committee

The Planning Committee and the two Area Sub-Committees are continuing but will be held via teleconference.

Western area planning committee

Eastern area planning committee

Building control

Due to the current COVID-19 restrictions, there will continue to be a little disruption to the day-to-day service provision. Public safety remains the priority and the building control team is working remotely with full access to phones, email and documents to provide a building control service.

Contact the team in the usual way on (01482) 393800 or by email at:

building.control@eastriding.gov.uk

Building regulations applications are still being checked in the usual way and the team continues to offer a reduced site inspection service, so that social distancing rules can be safely observed.

New building control applications should be submitted online at Building Control Services.

Thank you for your understanding.

Public toilets

All council-run public toilets in the East Riding are now open, with the exception of Hessle Foreshore (closed due to building works).

Public transport

Advice for residents about using public transport

Buses, coaches and trains

If you need to travel, please follow the latest Government guidelines. Consider all other forms of transport, including cycling or walking, before using public transport.

But if you do need to use public transport, please follow these steps:

  • If you can, wear a face covering when using public transport
  • Wait for passengers to get off first before you board
  • Ensure you maintain social distancing, where possible
  • Wait for the next service if you cannot safely keep your distance on board a train, bus or coach
  • Respect other people’s space while travelling
  • Avoid consuming food and drink on public transport.
  • Be aware of pregnant, older and disabled people who may require a seat or extra space, some individuals may have hidden disabilities.
Taxis

COVID-19 information coming soon.

Registration services

Due to the ongoing COVID-19 pandemic, the East Riding Registration and Celebratory Service is operating on a reduced staffing level.

The service appreciates the difficult situation faced by the public, couples and venues, locally and nationally during these uncertain times and are doing their best to be as flexible as possible in all circumstances.

The service will be returning enquiries in order of the date received but we acknowledge our reduced staffing level could delay this process.

Births

Following the lifting of some restrictions regarding social distancing, the General Register Office has advised that birth registration and declaration appointments can now be taken, providing that current social distancing regulations are observed.

East Riding Registration Services will start to make appointments from Monday, 6 July and anyone who wishes to book an appointment should call (01482) 393600.

Marriage/civil partnerships

Following the Government’s guidelines for civil marriages and civil partnerships, East Riding Registration Services will start holding ceremonies on their premises from Saturday, 11 July 2020.

These ceremonies will take place under strict social distancing for the safety of everyone present.

Due to the Government guidelines, it is disappointing that this is not an immediate return to normal service but registration staff need time to liaise with couples, make arrangements with them as well as inform them of the social distancing arrangements.

Officers will initially be contacting couples who have bookings during July, August and September.

Once those couples have been contacted, staff will move on to ceremonies booked in the following months.

Couples will have the opportunity to stay with their original date or a new date may be rearranged.

Officers will be working through bookings on a month-by-month programme so would ask that couples wait until they receive an email asking them to contact us.

It is really important that couples check the email address they have supplied to us in regards to their bookings and check their spam cache regularly.

The email address for East Riding Registration Services is:

registration.service@eastriding.gov.uk

From Monday, 6 July 2020, couples will be able to contact the office on (01482) 393600 to make appointments to give notice for marriage and civil partnerships.

East Riding Registration Services are still waiting to hear from approved venues about when they will be ready to start holding ceremonies again.

In the coming months, officers will have around 1,000 bookings to deal with and are asking for patience and understanding from all couples.

Deaths/still-births

To protect the health and safety of the public and staff nationally, emergency legislation has been approved by the government to allow telephone death registrations. The hospital or surgery who has dealt with the death of your loved one, will email the necessary documentation to our office and make you aware that they have done so. You can then contact the county registration service on (01482) 393600, our office hours are Mon-Thurs 9am - 4.30pm, Fri 9am - 4pm to make a telephone appointment.

Citizen ceremonies

The General Register Office is currently awaiting further guidance from UK Visas and Immigration and will update in due course until such time all ceremonies are postponed.

Residential care homes (council-run)

The council has been following the guidance issued by the government in relation to the COVID-19 virus pandemic and has taken measures to help protect residents and staff from infection.

As the national risk has increased the council has made the very difficult decision to restrict all visitors from accessing the care home, leaving only the most essential visitors with access in severe situations in order to protect the health of residents.

We are therefore confirming the decision that loved ones do not visit the care home. Please stay at home as advised by the government and keep safe. The safety of the residents is extremely important and by staying at home you are helping the council to keep them as safe as possible.

Visitor restriction also includes chiropodists, hairdressers etc.

The council is sad to have to put such restrictions in place, however with the stringent infection control measures, and your support, it will reduce the risks to residents significantly.

The council understands that this is a worrying time for families and as such how important it is to maintain contact and it will endeavour to find ways of assisting residents to maintain contact and have sourced iPads so that video calls - using Facetime or Skype - can be supported as well as telephone contacts and letter writing.

As always, if there are any concerns about the health of any resident then the council will contact you. There will be procedures in place for visiting a loved one in the case of critical situations, such as end-of-life, and these will be arranged by the care home manager with very specific isolation rules in place.

If there are any changes to these arrangements the council will let you know.

COVID-19 is a new illness that can affect your lungs and airways. It is caused by a virus called coronavirus.

Everyone must stay at home to help stop the spread of coronavirus and this includes people of all ages – even if you do not have any symptoms or other health conditions.

This will dramatically help to protect the elderly and vulnerable people of the East Riding.

For more advice about coronavirus and what to do if you are concerned, visit:

GOV.UK - Coronavirus COVID-19 (external website)

Schools
East Riding schools
Coronavirus and schools closure information for parents/carers

On Wednesday 20 May, East Riding of Yorkshire Council advised schools to consider beginning to increase the number of children in specified year groups who can attend school from Monday 8 June.

Since then, schools have been working in collaboration with the council and trade unions to make careful preparations for such a return.

This week, the Government has confirmed that the five tests necessary for schools to begin receiving more children have been met.

In these circumstances, East Riding schools are continuing with their preparations for the phased return of more children from Monday 8 June.

In the meantime, the council is continuing to review, on a daily basis, the local and regional picture and will confirm its advice to schools by Wednesday 3 June, so that the arrangements for those children in the first phase of return can be confirmed.

Home-to-school transport

A small proportion of East Riding children and young people rely on home-to-school and college transport, provided by the council, to get to their school or college. Some pupils may also need or chose to use public transport to get to their place of education.

East Riding schools, academies and Post-16 providers are working hard to ensure that all pupils and staff are safe once on-site.

The council is committed to ensuring that children and young people stay as safe as possible on the journey to and from their place of learning to minimise the risk of coronavirus transferring across schools, settings and households.

Providers of home to school and college transport, as well as public transport are working to a system of controls that focuses on a series of hygiene measures aimed at minimising risk and creating a safer environment for all pupils. These measures are mirrored across all schools and colleges in the East Riding.

The following advice and guidance is modelled around the below system of controls:

1) minimise contact with individuals who are unwell by ensuring that those who have coronavirus (COVID-19) symptoms, or who have someone in their household who does, do not access transport

2) clean hands thoroughly more often than usual

3) ensure good respiratory hygiene by promoting the ‘Catch it, Bin it, Kill it’ approach

4) introduce enhanced cleaning, including cleaning frequently-touched surfaces often, using standard products such as detergents and bleach

5) minimise contact between individuals and maintain social distancing wherever possible

6) where necessary, wear appropriate face coverings

It will not always be possible to adhere to social distancing on transport and the Government advises that to help keep pupils, other passengers and transport staff safe the following precautions should be taken:

  • limit the number of people or households that you come into contact with, for example where you can, avoid the busiest routes, as well as busy times like the rush hour

  • wash or sanitise hands regularly

  • use a face covering on public transport and in substantially enclosed areas of transport hubs

  • avoid touching your face

  • cover your mouth and nose with a tissue or the inside of your elbow when coughing or sneezing

  • travel side-by-side or behind other people, rather than facing them, where seating arrangements allow

  • touch as few surfaces as possible

  • stay outdoors, rather than indoors, where possible

  • where possible minimise the time spent close to other people

  • avoid loud talking, shouting or singing

  • dispose of waste safely, including items such as used disposable face coverings.

It is now law that children aged 11 and over must wear face coverings whilst travelling on public transport. The most up-to-date guidance, Coronavirus (COVID–19): safer travel guidance for passengers, can be found at:

GOV.UK - Safer travel guidance for passengers

If your child uses East Riding of Yorkshire Council’s dedicated school transport and is 11 years or older, there is a requirement for them to wear a face covering. The Government guidance in relation to transport to schools and colleges can be found by following the link below:

GOV.UK - Transport to school and other places of education - Autumn term 2020

Guidance in relation to when to wear a face covering, exemptions and how to make your own, can be found at:

GOV.UK - Face coverings: when to wear one and how to make your own

As a general rule, children and young people who use either dedicated home to school and college transport or public transport and are 11-years-old or over should wear a face covering while travelling.

A face covering is something which safely covers the nose and mouth. You can buy reusable or single-use face coverings. You may also use a scarf, bandana, religious garment or hand-made cloth covering but these must securely fit round the side of the face.

Face coverings are largely intended to protect others, not the wearer, against the spread of infection because they cover the nose and mouth, which are the main confirmed sources of transmission of virus that causes coronavirus infection (COVID-19).

There are some circumstances where children and young people on transport may not be able to wear a face covering. Please ask your child to be mindful and respectful of such circumstances, noting that some people are less able to wear face coverings, and that the reasons for this may not always be visible to others.

This includes, but is not limited to:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of three for health and safety reasons)

  • people who cannot put on, wear or remove a face covering because of a physical or mental illness, impairment, or disability

  • transport workers, i.e. drivers - although employers may consider their use where appropriate and where other mitigations are not in place, in line with COVID-19 guidelines

  • where putting on, wearing or removing a face covering will cause severe distress

  • if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate.

Exemptions

Those children and young people who have an age, health or disability reason for not wearing a face covering should not be routinely asked to give any written evidence of this, this includes exemption cards. No person needs to seek advice or request a letter from a medical professional about their reason for not wearing a face covering.

However some children and young people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.

This is a personal choice and is not necessary in law. The link below provides information on the kinds of exemption cards and badges available as well as how to obtain these:

GOV.UK - Exemption from face covering badge for mobile phone (pdf)

GOV.UK - Exemption from face covering badge to print (pdf)

GOV.UK - Exemption from face covering card to print (pdf)

Since the outbreak of coronavirus, East Riding of Yorkshire Council has been continually assessing the risk of using dedicated home-to-school and college transport, and public transport, in order to keep children and young people as safe as possible. The council cannot guarantee social distancing on public transport or on dedicated home to school and college transport, but are working with contractors to provide this where possible.

It is important that everyone plays their part and makes every effort to reduce the risk to themselves and others around them.

Where parents or carers feel that for whatever reason the transport provided by the council is not suitable for their child or young person the council appreciates that parents and carers have the choice to fulfil this duty themselves. Unfortunately, the council is not in a position to consider alternatives.

Parents and carers should be aware of the following principles:

  • Pupils should not travel if they are presenting with symptoms, a test should be arranged and the pupil must isolate for ten days from the onset of symptoms

  • Pupils should not travel if a member of their household is presenting with symptoms, they must isolate for 14 days and follow Public Health England guidance in relation to getting a test

  • Parents and carers should, where possible, bring their children to school themselves. They could consider walking, cycling (where safe to do so) or driving

  • Parents and carers should talk to their children about personal space and try to ensure their child understands there should be no physical contact with others in the transport

  • Where a child or young person becomes symptomatic during the school day, the child’s parent or carers should make arrangements for the child to be collected from school as soon as possible

  • Children and young people 11 years of age and over travelling to school on public transport must wear a face covering, unless they have breathing difficulties or a disability that makes it difficult for them to do - this is no longer a personal preference. Children below 11 years of age, who can manage the safe use of a face covering should also be encouraged to wear one

  • Children and young people 11 years of age and over travelling to school on dedicated home to school or college transport should wear a face covering, unless they have breathing difficulties or a disability that makes it difficult for them to do so. Children below 11 years of age, who can manage the safe use of a face covering should also be encouraged to wear one

  • There is an expectation that the parents or carers of any child or young person accessing dedicated home to school transport will comply with the NHS Test and Trace procedures

  • No child or young person will be left at the roadside, however where a child or young person 11 years and over does not wear a face covering and is not exempt, this will be followed up and support and advice offered

  • Council staff and drivers on transport and school staff will not be responsible for the safe use of face coverings

  • Parents and carers should make sure their child knows how to put on and take off their face covering safely

  • Parents and carers should ensure their children or young people know to listen to the driver, school staff and any passenger assistants in relation to boarding, seating and alighting vehicles

  • Children should not ordinarily eat or drink on transport, this is particularly important at this time (to reduce hand-to-face contact)

  • Parents and carers should talk to their children about safe queuing at bus stops etc. (where this is applicable)

  • Parents and carers should ensure children wash their hands and face before leaving the house to use the transport

  • Parents and carers are advised that contractors who provide transport may be using signage on their vehicles to illustrate where children and young people should and should not sit (this is to ensure risks are minimised whilst on transport)

  • Children and young people should adhere to any instructions provided by their school or displayed on vehicles

  • Where possible hand sanitiser will be provided on vehicles

  • Schools will encourage children and young people to wash their hands, remove their face covering and place it into a closed bin (disposable coverings) or in their bag (reusable face coverings) on arrival at school, they will also remind children to wash their hands and put their masks on before accessing transport at the end of the school day

  • Parents and carers should ensure their children are adequately dressed for the journey as vehicles may be more ventilated than usual (windows and roof ventilation open to ensure air circulation)

  • Parents and carers must ensure their children or young people understand that they must avoid loud talking, shouting or singing on transport (being quiet reduces the risk of droplets being carried to anyone else on the vehicle)

  • Parents, carers, children and young people are encouraged to use the Buswise system to report any issues on transport: East Riding of Yorkshire Council (external council website)

  • There will be consequences for children and young people whose behaviour causes concern on transport and or deliberately break the rules associated with safe travel

  • Schools will be understanding if pupils arrive late to school due to parents or carers bringing them to school. This could be due to dropping off other children at other educational establishments. Where this is the case the pupil will be marked as ‘late’ in the attendance register and not ‘late after the register has closed’. This will not prejudice the pupil or school in relation to attendance recording.

If you have any questions in relation to home to school or college transport you should contact Transportation Services:

Email: transport.requests@eastriding.gov.uk

Tel: (01482) 395444.

Anybody travelling on East Yorkshire Buses can find its travel advice and guidance at East Yorkshire Buses - Getting back to travel safely

Hull City Council schools

School closure information for those who work in the East Riding but live in Hull City Council areas:

Hull City Council School Closures

Kooth - Mental health support for young people

Kooth is a free, safe and anonymous online tool for young people where they can find advice and support.

Kooth - Mental health support for young people (external website)

Special Educational Needs and Disabilities Information Advice and Support Service

Service update

As the current situation develops so rapidly all face-to-face contact will be suspended.

The primary aim is to ensure that service delivery can be maintained across the East Riding of Yorkshire whilst keeping everyone safe and well.

Acting on the advice from the Local Authority, SENDIASS has adapted its service delivery, with all staff working remotely. This means that the team are continuing to offer impartial information, advice and support throughout COVID-19 and social distancing. The team are able to offer advice over the phone, via email and also support in virtual meetings.

On the Local Offer page (external council website) you can find information in regards to SEN guidance at this time. You may also wish to follow us on Twitter @SendiassERYC as we will update this with new information as we receive it.

SENDIASS currently ask that anyone requesting information, advice and support contact us via our email sendiass@eastriding.gov.uk or via our new text number 07507310273, leaving a name, details of enquiry and a telephone contact number. This will allow an officer to return contact within 2 working days.

SENDIASS phone lines are now open between 8:30am and 4:30pm on (01482) 396469.

Schools

All schools have been ordered to effectively close with only a small number of staff staying on to provide education for children of key workers and vulnerable children.

For frequently asked questions and a list of key workers please see the link below:

IPSEA - Update on COVID-19 school closures and SEN provision (external website)

A vulnerable child is one who has a social worker and/or an Education Health and Care plan (EHCP). It is important to remember that many children with special educational needs (SEN) will receive support in school but do not have an EHCP and therefore this child may be expected to stay at home, unless they meet the above criteria. The government have requested that if only one parent is a key worker that the other parent stays with the child at home.

Single parents who are key workers will be entitled to a school place. However, this will need to be looked at on a school-by-school basis, as due to staffing levels some schools may not be able to stay open. Some local schools may pool resources at this time. In some cases your child might attend a Pupil Referral Unit or Alternative Provision. This setting may remain open to provide support for children in the ‘vulnerable’ category and/or children of key workers.

We suggest that you speak to your school or the local authority if your school has already closed and you are unsure about your child’s provision. If you feel that your child needs to continue receiving some form of educational input, we suggest that you highlight that the loss of an educational setting could be a risk to health, wellbeing or safety of the child if they do not receive a particular provision or intervention.

If you feel that there is too high a risk to send your child to school because they or someone in the family are at high risk then you are not required to send your child in.

Length of Closure

There is no clarity as to the length of time schools will be closed for, though it is estimated to be months rather than weeks. This is dependent on the pandemic progress.

Educational Health and Care Plans (EHCP)

All children with EHCPs are entitled to go to school.

This would suggest that special schools would remain open where possible, however there may be issues with staff absence so this may not always be the case.

Currently, the local authority still has the legal duty to deliver provision, which is likely to be the reason for why children with EHCP are able to continue attending school. However, this may be difficult due to a shortage of staff and so the delivery of precise provision within the EHCP may be difficulty to put in place, particularly over the coming weeks.

Please note: the duty on the local authority could change from an absolute duty to reasonable endeavours if the Coronavirus Bill passed next week. Again, if you feel that there will be a risk to the health, wellbeing or safety of the child, please raise this with your school or local authority.

It is important to note that currently the local authority has not been relieved of the duty to carry out Education Health Care Needs Assessments, though they may not be able to meet deadlines due to staff absence.

Annual reviews are still going ahead, though please grant local authorities and schools some flexibility on the deadlines due to wider pressures. If you feel there is an urgent need to amend provision or placement in regards to a child’s EHCP through the annual review please speak to the school or local authority to look at the best way to move forward.

Transport

There may be strains on the transport links to school at this time, though this is hoped to continue for the children who require transport to school. If transport has stopped due to staffing issues then please speak to your school and Local Authority regarding temporary solutions.

SEND Tribunals

SEND Tribunals are highly likely to continue during this time, due to children and young people with EHC plans continuing within an educational setting. Tribunals are running hearings by phone or video links, and so you may wish to ask for a virtual hearing or a paper hearing if more appropriate. There should be no need to adjourn hearings. We do recommend that if you feel unwell you email the Tribunal in the first instance.

We appreciate that this is a difficult situation and there is great uncertainty ahead. We will try our best to keep people up to date and clear on the situation regarding your child’s education in relation to their Special Educational Needs and Disabilities. Under local authority guidance, we are currently working away from the office though are able to remain in contact with parents via phone calls and email.

If you do have any questions or require any further information, advice and support, we ask for you to please email SENDIASS at:

Email: sendiass@eastriding.gov.uk

Useful Contacts

East Riding SENDIASS:

Text: 07507 310273

Local Offer:
East Riding Local Offer (external council website)

East Riding SEN team:
Email: send.enquiries@eastriding.org.uk
Tel: (01482) 394000 then Option 1, Option 1

School Transport:
Email: school.transport@eastriding.gov.uk
Tel: (01482) 395444

IPSEA:
Independent Provider of Special Education Advice (IPSEA) (external website)
IPSEA Advice Line (external website)

Contact - For families with disabled children:
Contact - for families with disabled children (external website)
Tel: 0808 808 3555

Council for Disabled Children
Email: CDC@nbc.org.uk

Taxis

News updates of changes within the taxi/private hire trade due to COVID-19.

Tourist information centres

Beverley Tourist Information Centre will be open during its normal opening times from Monday, 6 July with a member of staff available to answer any tourism-related queries. There will be no self-service leaflet/brochure stands or merchandise available to purchase.

Bridlington Tourist Information Centre

Bridlington Tourist Information Centre (TIC) has reopened in a new location in the northern entrance of Bridlington Spa.

The opening times will be 10am – 4.45pm from Monday to Saturday and 10am – 4pm on Sundays in July and August, then 10am – 4.45pm Monday to Saturday in September.

To ensure the safety of customers and staff, there is a one-way system in place with separate entrance and exit routes, and social distancing signage. Only one person or family group is allowed in at any one time.

The TIC staff are providing tourist information and a selection of brochures for the whole of East Yorkshire. There is a laminated display of leaflet front covers on display, and the leaflets themselves are stored behind the counter and are available to take away on request.

Email and telephone calls continue to be handled by TIC staff away from the main counter.

Staff are also able to take coach drop-off and pick-up bookings if required.

Trading standards

From Tuesday 24 March 2020 If you have a Trading Standards complaint you should call the Citizens Advice consumer service on 0808223113 who will provide you with basic advice. Trading Standards will continue to monitor complaints but will only respond to emergencies.

A weights and measures verification service will be provided by Trading Standards but only to sectors in the vital supply chain and medical/fuel industries.

Email: trading.standards@eastriding.gov.uk

Welfare support service

The safety of the customers/tenants, families and staff are paramount and the council has been working hard to maintain service delivery as well as planning for future service delivery as the situation evolves.

The council has been following changes in government guidance in relation to social distancing and ensuring that customers/tenants and staff who are aged 70 or over or under 70 with an underlying health condition are supported to remain safely at home where possible.

The Welfare Support Service offer has been reducing over this last week in accordance with the guidance, demand for service and availability of staff.

The council is also looking at how it can make best use of staff to support customers and deliver a service to all tenants. It would also like to provide reassurance that contact will continue to be maintained and this may be on a reduced level of visits, but where this is the case, contact will be provided on other days via a telephone call.

These measures are being put in place to help the council to safeguard customers, families and staff and thanks the residents in advance for their support and patience at this time.

For more information about coronavirus guidelines and advice on what to do, visit:

GOV.UK - Coronavirus (external website)

Venues, activities and events

Bridlington Spa
Bridlington Spa

Bridlington Spa reopened on Monday, 6 July

Live Covid-secure indoor performances have also returned to the venue. Comeback Cabaret evenings are a series of eclectic evenings of socially-distanced entertainment presented in the historic Royal Hall and include a two-course meal in the ticket price.

The café, offering stunning views of the south beach, is back open seven days a week and is currently operating on a reduced menu.

The venue has put new measures in place throughout to protect the health of customers and staff, such as a one-way system, extensive signage, sanitiser stations and reduced seating capacities.

Further information can be found on Bridlington Spa’s social media pages @BridSpa and via the website:

Bridlington Spa (external council website)

Coastal services
Foreshore and beaches

The foreshore and beaches are open and we would like to take this opportunity to remind our users to maintain social distancing and ensure that dogs are kept under control at all times. The dog exclusion zones will be enforced from 4 July so please familiarise yourself with these before bringing your dog to the beach. We also ask dog owners to clean up after their pets and to dispose of the waste in the bins provided. All this will continue to be monitored by our team, and government instructions will be reinforced where necessary.

Please email all other enquiries to:

Email: foreshores@eastriding.gov.uk

Chalets

The Coastal Services team has announced that, following huge demand, the winter lets chalets are now fully booked. Chalets for 2021 went on sale on 8 September. Please be aware that new terms and conditions have been introduced and it is important that customers read these before using the chalets. The Coastal Services team will monitor compliance with the new terms and conditions of hire for the chalets and public behaviour around the chalets continually.

Customers can keep up to date on facebook at:

Facebook: CoastalServicesEastYorkshire (external website)

and at:

East Riding Coast and Countryside (external council website)

If anyone has any queries, please email and we will respond to you as soon as we can:

Email: foreshores@eastriding.gov.uk

Land trains

Land trains are running between 10:30am and 4pm, southside and northside (Limekiln Lane to Sewerby Hall and Gardens only, with no stop at Bondville Model Village).

Face coverings must be worn at all times when on the land trains.

There are social distancing measures in place, which means a reduction in capacity on the trains.

Customers are requested to make card payments only to reduce the need for cash handling.

Customers must fold prams, buggies, and wheelchairs before boarding the train. Regretfully, we will not be able to use the wheelchair lift in the rear carriage of the trains this season.

There will be a queueing system adjacent to the platform to remove the interaction between passengers getting on and off the trains.

Please email all other enquiries to:

Email : foreshores@eastriding.gov.uk

Paddling pools

The paddling pool in Hornsea is closed.

The Bridlington paddling pool is currently open but users are requested to maintain social distancing in and around the pool.

Please email all other enquiries to:

Email : foreshores@eastriding.gov.uk

Leisure centres

East Riding Leisure reopened most of its Leisure Centres on Saturday, 25 July.

East Riding Leisure Hornsea did not reopen on that date, however, as redevelopment works continue on the site. East Riding Leisure South Cave reopened on Monday, 27 July.

Customers will find many differences when they return, in order to protect their health and wellbeing, and that of the staff.

In the first phase of reopening, the Centres will offer gym, casual swimming (where appropriate) and classes only, and these will have to be pre-booked. East Riding Leisure South Holderness has reopened its swimming pool only at this stage.

All centres will initially have reduced opening hours, to allow for cleaning and sanitising at the start and end of each day.

Social distancing measures mean that the capacity of all the centres will be reduced. All leisure centres will operate on a cashless basis only, and there will be no catering facilities initially. There will be limited numbers of vending machines available.

All activities will be separated, to ensure adequate time for cleaning between classes and other activities.

Customers will need to pay in advance for all activities, and bookings will be either online or by telephone. East Riding Leisure members will be able to book up to 48 hours in advance; casual customers will be able to book up to 24 hours in advance. Customers will have to confirm that they are free of symptoms when they book, and should arrive on time for their activities, but NOT significantly early.

All customers will need to join a socially-distanced queue at Reception on arrival, where screens have been erected, and will be asked to sanitise their hands. They will have to scan their membership cards, or provide proof of payment for their activity.

The following rules will apply for specific activities:

Gyms:

  • There will be no changing rooms, lockers or showers
  • Customers should arrive ready for their activity, and bring their own water to drink
  • Please do not bring a towel
  • Gym equipment will be reduced to allow social distancing, with a one-way system in place
  • Customers must sanitise all equipment before and after use
  • Time on any equipment may be limited.

Class studios:

  • There will be no changing rooms, lockers or showers
  • Customers should arrive ready for their activity, and bring their own water to drink
  • Customers should only enter the room when asked to do so
  • Customers should clean any equipment with sanitiser, and exit via the appointed route.

Swimming pools:

  • There will be a limited number of cubicles and lockers, to allow social distancing, and there will be a one-way system in place
  • There will be limited provision of showers and toilets – customers must shower before they swim
  • Staff will explain how the pool is to be used, to ensure social distancing
  • After swimming, customers must leave via the appointed exit route, and shower only briefly to rinse away the pool water
  • There will be no hair dryers or vanity units.

Full details of all facilities and the details of the reopening are at:

East Riding Leisure - Reopening (external council website)

Hornsea Floral Hall

The Floral Hall is closed for the foreseeable future.

Markets (council-run)

All East Riding of Yorkshire Council-run markets, as well as the trader-run markets in Bridlington and Cottingham, are now open.

  • Beverley (Saturdays and Wednesdays)

  • Pocklington (Tuesdays)

  • Bridlington (Wednesdays and Saturdays (plus Sundays in summer only)

  • Cottingham (Thursdays)

Both shoppers and traders will need to follow Government guidelines to maintain public safety. If you are displaying any of the symptoms of COVID-19, please do not attend the markets.

There will be fewer stalls in each market and these will be rearranged to follow social distancing rules. Signs will be installed to remind shoppers of the rules.

Please ensure that you regularly sanitise your hands and use card payments where possible when shopping at the market.

Traders will also be provided with the latest Government guidance.

Parks, play areas, open spaces and countryside access

Our Public Rights of Way and Local Nature Reserves remain open to use for daily exercise purposes, however, none of the countryside events are currently taking place.

Cycling is also great for fun and fitness, but please do not cycle on public footpaths. Please use quieter roads, cycleways and cycle routes, and public bridleways. Cycling on public footpaths causes safety issues for the increased number of people out walking, spoils their enjoyment and is not permitted by the owners of the land.

Our four strategic disused railway lines offer quieter places to cycle, away from cars, and all have informal or larger car parks.

The East Riding has some great walks. Choose a short walk or something more challenging, but remember to keep 2 metres away from other people. You can also plan a walk from home using our Public Rights of Way map to see where there are countryside paths near you.

Visit Walking the Riding (external council website)

At all times follow the Countryside Code, which has information for dog walkers and etiquette around gates. Please respect other users and the owners of the land and take your litter home.

Further information on our public rights of way and Local Nature reserves, cycle routes and much more can be found on the website:

East Riding Coast and Countryside (external website)

Countryside access events

All events have been cancelled. Refunds have given to anyone booked on these events. We are not planning any future events until further notice.

Please visit East Riding Coast and Country for all the latest news and events updates.

Parks and open spaces

Parks and open spaces are open to the public, but people should abide by the latest social distancing restrictions.

Play areas

All council play areas in the East Riding are now open and can be used in accordance with the latest Government advice.

People are being urged to take notice of signs at all of the sites reminding families of the current COVID-19 restrictions in place to help keep everyone safe.

These include the following guidelines:

  • Judge the risk of COVID-19 to you and your family before entering the play area.
  • If you or anyone in your family are showing symptoms of COVID-19 do not enter the play area.
  • Wash or sanitise your hands before and after using the play area and try not to touch your face while playing.
  • Remember to socially distance from people outside of your bubble.
  • Refrain from eating and drinking in the play area.
Sewerby Hall and Gardens

Sewerby Hall and Gardens is open.

Please visit the Sewerby Hall and Gardens website for all of the booking information.

South Cliff Holiday Park

South Cliff Holiday Park is open.

If you are planning a visit soon, this is what you need to know.

To reduce the spread of coronavirus on the park and to give staff and guests confidence during your holiday here are the measures we have put in place:

  • Respect social distancing on site.

  • Contact-free check-in process with a friendly greeting on arrival to help guide you and answer any questions you may have.

  • For customer enquiries whilst on-site, telephone contact with reception will be required in the first instance.

  • One-way systems in and out of Reception and amenity blocks with hand sanitising stations.

  • Plastic screens are in place at the Reception.

  • Contactless and card methods of payment will be strongly encouraged.

  • Those guests staying in our accommodation can be rest assured a deep clean and sanitisation will be undertaken between stays. A sanitised key will be given on arrival at Reception.

  • Visible markers will be placed around the park including within our amenity blocks so guests can clearly see how far to stand apart.

On-site facilities

  • The on-site fish and chip shop and mini-market have also implemented strict social-distancing measures.

  • Limits will be in place on the number of customers in the fish and chip shop and mini-market at any given time. Only two members from each family group will be allowed. No unaccompanied children will be allowed in the mini-market.

  • The launderette is open with limits in place on the number of users at any given time.

  • Makis Leisure is open. Visit Makis Leisure Facebook page for the latest information.

  • The bar is open 3pm - late. Food is available from 3pm - 8pm.

  • The play area, woodland walk and pump track area now open for the enjoyment of our visitors we ask that social distancing is adhered to and children are supervised at all times.

Whilst on the holiday park we hope all our guests can use as many of our facilities as possible, respecting other users and current social-distancing guidelines.

Youth dance

At East Riding Youth Dance we have been exploring our options for resuming normal dance sessions safely.

In light of this we have taken the decision not to run sessions for the remainder of the year and work toward restarting our sessions in person with the appropriate measures in 2021.

We are following guidelines carefully and monitoring the outcomes as young people return to schools, educational settings and various external classes to dictate how we structure our sessions and ensure we conduct them in the safest way possible.

For any queries please contact arts.development@eastriding.gov.uk.